It’s delicious when a Big Company inadvertently reveals its true attitude towards its customers, thus confirming what everyone suspected all along. I spotted this corker today, on the ‘First’ ‘Great’ Western website explaining the delays bank holiday train travellers will encounter thanks to the ‘most intensive phase’ of work to overhaul Reading station, beginning this Easter:
Services from Bristol Temple Meads and South Wales into and out of London will be diverted via Banbury, adding around 1h 30mins to journeys.
However Passenger Focus research shows they prefer this to buses.
Customers travelling from the West of England may find it quicker to travel into London Waterloo.